The space that listens and responds.
In every space, a listening point captures what people say, via QR or voice. The AI understands and classifies the request on its own and routes it to the right team. No app, no sign-up.
The feedback exists.
It just doesn't reach you in time.
Lost complaints
People complain in the group chat, on a note at the front desk, or simply give up.
No work queue
Maintenance and cleaning find out about issues late, with no clear priority.
Manager in the dark
Managers can't see where problems cluster or how satisfaction is trending.
No metrics
Nobody knows if service got better or worse. Decisions become guesswork.
A listening point
right where the problem happens.
Every relevant spot has a listening point, running on a QR Code or a tablet. With one tap, people do one of two things. Each point shows only what it offers: the pool point won't offer “replace the lobby light bulb.”
Rate the space
Three faces: Good, Neutral, or Bad. Anonymous and instant. It becomes CSAT on the dashboard.
Open a request
Pick the service type (cleaning, maintenance, restocking). Optionally leave your WhatsApp number for updates.
People talk. The AI understands,
classifies, and routes it.
No long forms, no confusing menus. People describe the problem in their own words. The intelligence behind Escuta. does the rest: it interprets, sets the service type, and opens the request in the right place.
People just talk
“The gym's air conditioner is leaking.” By voice or text, naturally — no app.
The AI sets the type
It interprets and labels the request (Maintenance, Cleaning, Restocking) and confirms before sending.
Work order and follow-up
It becomes a request with a reference number, location, and transcript. Once it's done, the person gets a WhatsApp update.
Real product screens. This is just a glimpse. The full demo happens with our team.
Operations and satisfaction,
in one place, live.
It's not just collecting.
It's answering back.
People are heard on the spot and notified when the problem is resolved. The loop closes and satisfaction becomes honest data.
Scan the QR
At the listening point, the screen opens right to that location's services. No app, no sign-up.
Rate or open a request
Three faces for satisfaction, or one tap to request a service. Optional: leave your WhatsApp number.
Manager sees it live
The request lands on the kanban with location, type, and priority. Ratings feed the CSAT.
Resolve and notify
The team handles it, marks it done, and the person gets an update on WhatsApp.
Listening on the spot.
Answering back.
Ideal for condominiums, hotels and inns, clubs, gyms, malls, laundromat franchises, micro markets, and event venues. The point is the same; only what it offers changes from place to place.
At the point of the problem
Feedback is born where it happens, not in a generic channel nobody reads.
Closes the loop
It doesn't just collect; it resolves and reports back via WhatsApp.
Zero friction
QR, no app, no sign-up. Three faces or a single tap.
Operations + satisfaction
Requests and CSAT in the same place, connected to each other.
Multi-site & white-label
A property management company or chain runs multiple sites under its own brand.
Built for voice
The architecture already supports voice capture, beyond QR, just like AgentPass.
Ready to give your space a voice?
See Escuta. in your context: condominium, hotel, inn, club, gym, or chain. Book a free demo with our team.